Lighting faulty on arrival, didn't work at all on DCC.
Went back for repair. On return, the lighting was still faulty. Accurascale wanted me to return them a second time for repair after rejecting my request to supply coaches that were fully working.
The coaches went back to Accurascale, but for a refund and not repair.
A week later am still waiting for the refund.
These coaches were delivered a year late. Accurascale then wanted money long before the coaches arrived from China. They were shipped in a faulty condition and the repair was inadequate. This has been a time-consuming and frustrating experience, making me wonder why I remain a customer of theirs.
I accept that some things can arrive faulty but Accurascale's handling of this has been very poor in my opinion.